Questions about an order, delivery, return, product, or care routine are welcome.
Last updated July 18, 2026
Email support
Email hello@castironscrubber.com. We aim to respond within two business days, excluding holidays and unusually high-volume periods. Please do not send payment-card numbers or account passwords by email.
For order help
- Include the order number and the email address used at checkout.
- Briefly describe the issue and the outcome you are requesting.
- For damage, defects, or an incorrect item, attach clear photos of the product, packaging, and shipping label.
- For delivery questions, include the tracking number and any carrier update you have received.
Before placing a time-sensitive order
If checkout does not show a delivery estimate and you need the product by a particular date, contact us before ordering. Delivery dates cannot be guaranteed unless the checkout method expressly says so.