A straightforward process for returns, damaged deliveries, and order corrections.
Last updated July 18, 2026
Return window
You may request a return within 30 days after delivery. Contact us before sending anything back so we can confirm eligibility and provide return instructions.
Change-of-mind returns must be unused, unwashed, and in the condition received, with the original packaging where reasonably possible. Used scrubbers cannot be restocked for hygiene and product-integrity reasons. This restriction does not affect rights that cannot be waived under applicable consumer law.
Damaged, defective, or incorrect items
Inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, email us as soon as possible with your order number and clear photos of the item and packaging. We will review the issue and provide an appropriate replacement, refund, or other correction at no additional product cost to you.
Return shipping
For an approved change-of-mind return, the customer is responsible for return shipping and for using a trackable service. If we confirm that the item was damaged, defective, or sent incorrectly, we will provide or reimburse reasonable return-shipping instructions when a return is required.
Packages sent without prior authorization, sent cash-on-delivery, or returned to an address not supplied by our support team might not be accepted.
Refund timing
After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method, generally within 10 business days after inspection. Your bank or card provider might require additional time to post the credit.
Original shipping charges are not refundable on change-of-mind returns unless required by law. If more than 15 business days have passed since we confirmed a refund, contact us so we can investigate.
Cancellations and final-sale items
Contact us promptly if you need to change or cancel an order. We cannot guarantee a cancellation after fulfillment begins. Items clearly marked final sale, gift cards, and products that have been used or materially altered are not eligible for change-of-mind returns, except where applicable law provides otherwise.