How order processing, tracking, delivery estimates, and shipping issues are handled.
Last updated July 18, 2026
Where we ship
Shipping availability is determined by the destination options presented during Shopify checkout. If checkout does not accept your address, we do not currently offer delivery to that destination. International availability may change as fulfillment lanes are confirmed.
Processing and delivery estimates
Orders are routed to our fulfillment workflow after payment is accepted. Any available shipping charge and estimated delivery window are presented during checkout or in the order confirmation. Because the Iron Armor Set may be fulfilled through a supplier partner, processing and transit times can vary by destination.
Delivery dates are estimates rather than guarantees. If timing is important and checkout does not show an estimate, contact us before ordering. Weekends, holidays, carrier disruptions, customs review, severe weather, and high-volume periods can extend delivery time.
Tracking
When a carrier provides tracking, it will be sent to the email address used at checkout. Tracking can take time to update after a label is created. Please allow the carrier's initial scan before reporting that a link is inactive.
Address changes
Review your shipping address carefully before paying. Contact us immediately if a correction is needed. We cannot guarantee an address change after fulfillment has begun, and the customer may be responsible for costs caused by an incomplete or incorrect address.
Lost, delayed, or damaged deliveries
If tracking shows no movement for an unusual period, a package appears lost, or an order arrives damaged, email us with the order number and relevant photos or carrier details. We will review the shipment and work with the fulfillment partner or carrier on the appropriate next step.
For an order marked delivered but not located, first check the delivery area, household members, neighbors, and any carrier notice. Then contact the carrier and our support team promptly.
Duties and import charges
For destinations where customs duties, taxes, brokerage fees, or import charges apply, those amounts may be the customer's responsibility unless checkout expressly states otherwise. Local authorities determine these charges.